Refund Policy
Last updated: 7 July 2026
Earnex sells access to digital learning material (PDFs, eBooks, guides and recorded content). Because access is granted instantly upon payment, refunds are handled per the rules below.
1. Digital Products — No Refund After Access
Once payment is completed and the digital learning library is unlocked in your account, the purchase is treated as consumed and is non-refundable. This is standard for downloadable / instant-access digital goods.
2. Duplicate or Failed Payments
- If you were charged twice for the same order, the duplicate amount will be refunded in full.
- If the payment gateway confirms a charge but your account was not activated, we will either activate your account or refund the payment.
- Refund requests for these cases must be raised within 7 days of the transaction.
3. How to Request a Refund
- Email support@earnex.in from the same email used to register.
- Include your order ID / Razorpay payment ID and reason for the refund.
- Approved refunds are processed back to the original payment method within 7–14 business days.
4. What is NOT Refundable
- Membership fees once the digital library / dashboard has been accessed.
- Change of mind after purchase.
- Loss of interest, lack of time, or inability to use the content.
- Rewards, referral bonuses or milestone benefits — these are earned, not purchased.
5. Chargebacks
Please contact us first before raising a chargeback with your bank. Fraudulent or bad-faith chargebacks may lead to permanent account suspension and legal action.
6. Contact
For all refund-related queries, write to support@earnex.in.